Notifications and Security

Two pages in Settings control how the Hub contacts you and how it protects your account: Notifications and Security.

Choosing Your Notifications

Open Notification Preferences (Notifications under Account in Settings).

  1. Each kind of notification has two checkboxes: In-app, for the bell in the top bar, and Email. Tick the ones you want.
  2. A dash means that channel isn't offered for that notification.
  3. Click Save Preferences.

Reset to defaults puts every notification back to its original setting.

Some notifications, such as payment receipts, are marked Required and can't be turned off. The list covers the whole Hub, so some notifications may not apply to you.

Turning On Two-Factor Authentication

Two-factor authentication means you enter a code after every sign-in, so a stolen password isn't enough to get into your account. Open Security and choose a method:

  • Add authenticator app: scan the QR code with an authenticator app, or click Set up on this device to add it without scanning. If you can't scan, Can't scan? shows a key you can type in. Then enter the 6-digit code the app shows and click Verify and enroll.
  • Add email codes: click Email me a code, enter the 6-digit code from the email, and click Verify and enroll. Codes expire after 10 minutes.

You can set up both. From then on, after you sign in you'll be asked to Verify it's you with a code.

Recovery Codes

  1. When you set up your first method, the Hub shows 10 recovery codes. Each one works once, in place of a normal code, if you lose your phone or can't get to your email.
  2. Copy them and store them somewhere safe. They won't be shown again.
  3. Click I've saved these codes.

The Security page shows how many unused codes you have left. Generate new recovery codes gives you a fresh set, and your old unused codes stop working.

To turn two-factor off, click Remove next to each method on the Security page. If you are locked out with no codes, send a message to support@menopause.org.

Join The Menopause Society

Members save in the Store and get the Menopause journal and the practitioner directory.