Back to Help Center
Need Help? and Feedback
Getting Help
If a guide doesn't answer your question, you can message the TMS team from inside the Hub. Use Need Help? when something isn't working. Use Feedback to tell us what you think of a course, a feature, or the Hub. Both are for signed-in users.
Where to Find Them
- On a computer: Need Help? and Feedback are at the bottom of the left menu, just above Settings.
- On a phone: tap the menu button in the top bar. Both are in the panel that opens.
If you aren't signed in, sign in first. You can also email support@menopause.org.
Sending a Message
- Click Need Help? or Feedback.
-
Select a topic that applies (optional). You can pick more than one:
- Need Help? offers Page won't load or shows an error, Slow or unresponsive, PDF won't download or open, Audio issue, and Something else.
- Feedback offers Navigation, Course content, Evaluation & questions, New feature idea, Certificate, CME credit, Technical issue, and Something else.
- Upload a Screenshot (optional). Attach one image: PNG, JPEG, WebP, or GIF, up to 10 MB. A screenshot of the error or the screen you are asking about is often the quickest way to show us the problem.
- Write your message. Tell us what you were trying to do, what happened instead, and the course or page it was on.
- Click Send (or Submit Feedback).
We automatically include the address of the page you were on when you sent it, so you don't need to copy the link.
What Happens Next
A confirmation appears in the same window as soon as your message is sent. It goes to the TMS support team at support@menopause.org, and replies come to the email address on your account.
If you have something to add, reply to the support team's email or send another message.
Join The Menopause Society
Members save in the Store and get the Menopause journal and the practitioner directory.